Database Service Level Agreement Example

Now, I`ll break down each section with some details and examples. Although your SLA is a documented agreement, it doesn`t have to be long or overly complicated. It is a flexible and lively document. My advice? Create one with this template and examples and consult your customers for perceived gaps. Since unforeseen cases are inevitable, you can re-examine and optimize AA if necessary. System availability. z.B. database servers must be available 7 days a week from 6 a.m. to midnight The [service provider`s] service coverage, as described in this agreement, follows the schedule below: Add services management and support details for the service provider in this section It is often the case where, despite your best efforts, service level agreements cannot be met. .