DHHS plays several roles in the provision of health and human services, as shown in Figure 1A. Our study of 38 service notices showed that FOPMF tools do not cover some of the recurring problems identified in these audits. Examples: DHHS updates its funding policies and policies every year, which contain information on the management and management of service contracts. Descriptions of funded activities are linked to the service agreement and contain more details about an organization`s service, regulatory and compliance obligations. The guidelines also include applicable service standards and guidelines (SSGs) and guidelines. We found that only certain accountability structures in the area of the service agreement are clearly linked to the Department of Health Services and Human Resources (DHHS) strategic plan and the Victorian framework for public health and wellness outcomes (DHHS). The use of FOPMF tools varied in both health and human services and DHHS services: on 17 April 2018, 1,384 problems with online follow-up were identified in the SAMS2 information system in 616 funded organisations. This covers 32 per cent of the 1,927 support-registered organizations registered with SAMS2. Figure 3E Survey Responses – DHHS Employees Question 11: As an employee responsible for overseeing service agreements, do you have an individual performance plan? The accessibility and quality of services provided by service agreement-funded organizations have a direct impact on DHHS` ability to achieve significant results in the results of the service system. Figure 1E VAGO Survey Response Rate of DHHS Service Agreement Staff and Funded Organizations Increase participation in universal and past response services – particularly by Victorian Aboriginals in May 2018, DHHS announced land-level changes that included the creation of an agency service and system support unit in each of the 17 DHHS zones. Each unit consolidates the management functions of health and human services management, with the roles of LEO and post-C programming advisor being grouped into an advisory role for service agreements.
In order to achieve this strategic direction and outcome, DHHS established four service system support results and identified the underlying key outcomes for each outcome, as reported in Appendix C of this report. The four outcomes of the service system are as follows: fifty-two percent of respondents reported that the reports and data that their organization must provide to DHHS have some degree of duplication. This means that the same data is needed for different DHHS information systems or to provide the same information for different DHHS areas or zones. The open text responses of supported organizations have raised many concerns about the reporting and duplicate reporting requirements and data requirements set by DHHS. Chart 2H provides examples of these concerns. Note: The amounts include both standard and short-form service agreements. Source: VAGO based on DHHS data.
